A satisfied Domino's customer took the time to post a nice compliment to the Domino's Pizza Facebook page:
“Best Pizza Ever!” wrote the customer in the caption to her photo. “Keep up the good work guys!” She even included a smiley face emoticon.
To which the Domino’s auto-apology ‘bot replies, “So sorry about that! Please share some additional information with us at bit.ly/dpz_care and please mention reference# 1409193 so we can have this addressed.”
It’s possible that the Domino’s bot saw through all the exclamation points, smiley faces and kind words and read this as a sarcastic comment. If so, then it has a better sarcasm detector than we do."
From THE CONSUMERIST
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